Reasons everyone should read Donald Norman.

1. The recent run of Agnes has been interesting:

2. When Jenny and I went to see Revenge of the Sith, the person in front of us in the line for the pre-bought tickets machine was apparently new to the device and didn't know that he was supposed to swipe his credit card through the credit card reader slot. Instead, he folded up his confirmation printout so that the misleading (and unused) barcode rested at the end of the page; then he swiped the barcode through the credit card reader. Just as I was telling him that he needed to use his credit card, an employee redirected us to a ticket window—apparently the machine was just booting up and didn't have the right display on the screen. As we walked toward the ticket booth, I saw someone else walking up to the vending machine, folding her confirmation printout to swipe the barcode through the slot.

Aside: Donald Norman looks a lot like c-list actor Michael Lerner (whom I remember as the evil warden from the Ray Liotta vehicle, No Escape).